Job summary Join Our Team at Sunny Bliss Plumbing & Air. We're looking for a Customer Service Representative based in Colombia who can bring warmth, professionalism, and a problem-solving mindset to every customer interaction. Responsibilities - Be the friendly voice of Sunny Bliss—answer calls, texts, and emails with clarity and care - Schedule service appointments and dispatch technicians using our systems (ServiceTitan experience is a plus) - Follow up with customers after service to ensure complete satisfaction - Handle concerns or issues with empathy and efficiency - Support field crews by managing scheduling updates and ensuring team alignment - Keep accurate records and maintain our CRM and job management tools Desired requirements - Based in Colombia with a reliable internet connection - Fluent in spoken and written English (non-negotiable) - 1+ year of experience in customer service (experience in plumbing/HVAC is a bonus) - Organized, responsive, and able to multitask under pressure - A self-starter who thrives in a remote environment and aligns with our core values: Integrity, Accountability, Constant Improvement, Teamwork and Desire to Win - comfortable in remote settings, including Zoom meetings with the camera on Benefits - Competitive compensation (discussed during interview process) - Paid weekly - Performance-based bonuses - A long-term opportunity with a U.S.-based company that values your work - Growth potential in a dynamic, fast-paced environment - Supportive leadership and teammates who truly care Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora