Job Summary We are seeking a skilled Parts Advisor to assist customers and mechanics in acquiring the necessary parts and supplies for their vehicles, while providing exceptional customer service. Key Responsibilities - Sell parts to customers to meet monthly forecasts - Issue parts and accessories to mechanics from the parts counter - Display seasonal parts and accessories in an attractive manner - Control files, reference books, and other paperwork at the parts counter - Report any inventory or price discrepancies to the Parts Manager - Maintain master parts and price book - Take and fill orders for service technicians promptly and efficiently - Communicate with service technicians to verify that your department is meeting their parts and accessory requirements - Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job - Provide information regarding the associated cost of parts required on repair orders - Keep inventory control system and parts catalog up to date - Inform service personnel when back ordered or special-order parts are received - Be polite and friendly, greet customers promptly and deliver exceptional customer service - Ensure merchandise displays are dusted, clean, fully stocked and appealing to customers - Become proficient and familiar with computer systems necessary for parts and accessories management - Communicate effectively and often with Assistant Service Managers (ASMs) / Service Advisors - Perform all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management Requirements - High School or GED preferred - Prior sales or customer service experience preferred - General understanding of vehicle operation preferred - Proficient with computers to research parts and equipment - Able to pass a drug screen and background check - Flexibility - Detail-Oriented - Organized - Customer Focus - Technical Capacity - Teamwork - Strong Work Ethic