Job Category: Sales Job Description: As a Customer Success Manager (CSM) you will serve as a Trusted Advisor, dedicated to Maximizing the Value of our customers' cloud investments. Your role is crucial in guiding customers through each stage of their cloud journey-onboarding, implementation, adoption, and continuous success-by providing strategic frameworks and tools to ensure seamless progress. The CSM's core objectives include educating stakeholders, leading implementations, optimizing operations, and fostering innovation within the customer's project teams. You will partner closely with customers to understand their unique needs, remove obstacles, and proactively drive success at every engagement touchpoint. Ultimately, your mission is to enable customers to fully leverage the power of Oracle Cloud, fostering ongoing success while continuously expanding Customer Support Services (CSS) to ensure long-term value and growth. Career Level - IC4 Responsibilities: Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis. Qualifications: Career Level - IC4 About Us: As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.