**Who we are?** Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers. There aren't many industries as exhilarating as this one - constantly evolving, responding to trends, with opportunities to get involved in broader challenges and make an impact within our organisation. **Key Tasks & Accountabilities** - Manage customer facing role in a very collaborative environment. - Generate analytical troubleshooting and problem when the client requires it - Demonstrated ability to troubleshoot the most technical issues - Work with relational databases as Oracle, SQL **Requirements**: **Experience & milestones** We are looking for the best talent in the industry to support Bizagi’s rapid growth. You should have at least 4 years of experience in a software technical support role - Skills _Essential_ - Knowledge in JAVA or.NET programming languages and tools. - Expertise with analytical troubleshooting and problem-solving skills - Strong troubleshooting skills - Familiarity with SQL Server or Oracle Databases - Experience of administration and support of Windows Operating Systems family - Technical proficiency in Load Balancing technologies from Microsoft or other technologies - Client orientation - Capable to communicate technical information verbal and written - Attention to detail, creative and able to establish credibility with prospects - Understands the value of time and manages this with high disciplined - Decision-making - Able to multi-task activities and adapt priorities and behaviours as Bizagi evolves - High integrity essential - English Advanced level - Knowledge Essential_ - Knowledge of Microsoft Internet Information Services (IIS) Application Server - Academic & Professional Qualifications_ - Essential_ Bachelor’s degree in Computer Science or a related field.