**About Astound Commerce** Astound Commerce is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an ecommerce solution for a variety of clients such as Cartier, Neutrogena, Puma, Diageo, Adidas and L'Oréal. With 20+ years' experience, 1,400+ ecommerce specialists, more than 3,000 projects completed, and dozens of industry accolades, we excel at maximizing the brand and business value of every digital commerce touchpoint. Astound Commerce currently operates in 14 countries with 20 offices worldwide. **Job Purpose** As a Martech Specialist you will be using data, Salesforce Marketing Cloud (ExactTarget) and other advanced digital marketing technology platforms to drive growth within our experience-driven commerce ecosystems through customer acquisition, conversion expansion, and retention/loyalty programs, increasing market penetration and Astound's growth. This person will be a key specialist in this effort to collaborate, create and execute cross-channel, customer journey-based programs. **What you will be doing**: - Configure SFMC implementations and business units - Create data environments suitable for legacy system migration - Create data environment to support strategic goals - Create and manage data transfers from marketing/commerce ecosystem - Leverage SFMC or similar platform to develop inbound, outbound, and digital advertising programs across customer journeys. - Work with cross-functional SI and CX teams to promote our experience-driven, commerce ecosystems. - Propel revenue growth through KPIs. - Measure program effectiveness customer ROI targets. - Contribute to the development of processes, procedures and policies that promote a customer focus and that lead to overall satisfaction - Continue to iterate and innovate with team members. **What we are looking for**: - 2-3 years of experience with Salesforce Marketing Cloud (ExactTarget) and hands-on knowledge of Studios and Builders is a must (certifications across marketing cloud and studios ideal). - Salesforce Certified Marketing Cloud Consultant Credential preferred. - Experience with basic HTML (For example, creating tables, links, and bolding). - Demonstrated writing/communication, interpersonal and client relationship skills. - Proven record for problem resolution and successful completion of complex projects. - Ability to work independently and adeptly multi-task and prioritize a high volume of projects and tasks. - Ability to work with diverse departments across an organization. - Passionate about the digital landscape with desire for continuous learning and advancement. - Excellent logical reasoning and analytical skills to effectively assess and communicate metrics. - Upper-Intermediate writing and speaking skills. - Utilize Salesforce Marketing Cloud or similar platforms to create journeys using Journey Builder and sync data from Salesforce CRM to Marketing Cloud and back. - Use SF Connector for passing data to and from multiple SFDC instances. - Make data-driven decisions to optimize customer programs. - Provide support to corporate marketing team on Marketing Cloud or similar platforms. - Complete rigorous QA checks on every change made within the Marketing Cloud Org. - Coordinate and collaborate with internal teams to resolve complex issues. - Develop and document efficiencies in current and future processes. - Creative, organized, diligent, innovative, collaborative, communicative, and self-motivated - Effective in working with cross-functional non-technical teams to help them bring their strategies to life using on Marketing Cloud or similar platforms. - Exhibit strong critical thinking and have proven problem solving abilities - Track history of timely delivery of project work **What we offer in return** - **Off-the-Charts Career Growth**: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing - **Well-being Is Top Priority**: Parental leave, paid time off, comprehensive health and medical plans - **Real Work-Life Balance**: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level - **Culture of Success**: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide **Why work for Astound Commerce?** Whether you're working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches. **Grow your career with Astound Commerce, and discover exciting opportunities while doing the work you love!** **#LI-MP1** **#L1-REMOTE