Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Associate Analyst, Benefits Delivery Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The People Operations and Insights team is looking for an Associate Analyst, Benefits Delivery, to support benefits and wellbeing programs for global programs and other regional benefits, as assigned. This role is responsible for operational and administrative aspects of our benefits programs. The person in this role will partner with relevant stakeholders, including the Benefits COE, GBSC (Global Shared Services Center), Payroll, TPRM (Third Party Risk Management), P&C (People & Capability) technology, and other groups to ensure programs are delivered accurately and on time. This is an exciting opportunity to make an impact within a growing team at Mastercard! Role Responsibilities Manage the successful day-to-day operations of all benefits programs, including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, etc., including open enrollment, standard plan renewals, and administration. Manage benefits vendors, including performance monitoring, onboarding, and third-party risk management. Ensure local programs are implemented effectively and partner with HRBPs and GBSC-HR on ongoing administration and delivery. Provide analytical support on Mastercard's Benefits Delivery projects, programs, and ad hoc requests. Support rollout and cyclical benefits communications, including drafting and editing communications. Mediate claims between vendors and employees, escalate issues as appropriate. Maintain and update the intranet site, People Place, with current information such as application periods, webinar schedules, and educational materials to enhance employee awareness and engagement. Respond to employee inquiries escalated from Mastercard’s GBSC in an effective, clear, and kind manner. Escalate complex cases through supplier channels and resolve file errors in coordination with support teams. Support on special projects as assigned. Qualifications and Skills Experience with benefits operations/delivery, including management of third-party providers and contracts. Proficiency with PowerPoint, Excel, HRIS systems, and benefits databases. Success in handling employee inquiries accurately and timely. Ability to maintain confidentiality. Effective team collaboration skills. Ability to review and analyze benefits data. Experience working in a global organization. Excellent organizational and communication skills, fluency in English. Strong analytical skills. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with inherent risks. Every person working for or on behalf of Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure confidentiality and integrity of accessed information; Report suspected security violations or breaches; Complete all mandatory security trainings. #J-18808-Ljbffr