2 days ago Be among the first 25 applicants Req # JR - 174699 Location Santiago de Cali, Departamento del Valle del Cauca, Colombia Job Category Supply Chain Date posted 05/30/2025 Apply Now Join us at Baxter At Baxter, our mission is to save and sustain lives. No matter your role, your work makes a positive impact on people worldwide. Our products are found in hospitals, clinics, and homes, and we have been pioneering healthcare innovations for over 85 years. This is a place where you can do your best work, inspired by a shared purpose to improve outcomes for millions of patients. Your Role as an Analyst Workforce You will support our mission by analyzing and optimizing customer service center performance, developing reports and dashboards, and analyzing data to identify trends and areas for improvement. What You'll Be Doing Analyze and optimize customer service center performance using advanced software and metrics Monitor employee performance and provide coaching recommendations Collaborate with IT and vendors to resolve system issues and manage projects Develop and maintain reports, dashboards, and visualizations Manage system settings, IVR configurations, and employee permissions Provide training and technical support to staff Conduct forecasting, trend analysis, and performance analysis Develop solutions to improve satisfaction Support ad-hoc analysis and projects Monitor staffing levels and adherence to schedules Identify call and work avoidance patterns What You'll Bring High school diploma or equivalent; degree preferred 2-3 years in customer service, analytics, or related field Strong analytical and problem-solving skills Proficiency in Microsoft Office Ability to learn new systems and processes Flexible schedule, including evenings and weekends if needed We are an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities. Please contact us for assistance. Additional Information Employment type: Full-time Seniority level: Entry level Industry: Medical Equipment Manufacturing #J-18808-Ljbffr