Lead Digital Product Strategist The role of Lead Digital Product Strategist involves overseeing the digital platform at the heart of a company's ecosystem, ensuring seamless integration with contact centers and delivering exceptional customer experiences. Key Responsibilities: - Develop a 3-5 year enhancement strategy to grow platform adoption through innovative digital transformation initiatives. - Partner with engineering teams to deliver roadmap priorities and enhance platform capabilities for new feature development. - Drive platform growth by expanding vendor integrations and increasing the number of customers fully configured in the platform. - Execute on a vision to build feature-rich platform capabilities that create value for all partners. - Commercialize platform features and services through sales materials and partnership with Business Development teams. - Ensure alignment across shared service providers including Delivery, Billing, and Customer Experience teams. Requirements: - 5+ years of experience in Product Management, Strategy Development, or Technology Consulting. - Advanced degree such as MBA or Master's in quantitative field preferred. - Proven track record of launching digital products and effectively working in matrix environments across technology teams. - Domain expertise in technology solutions including APIs, web hosting, tokenization, and SSO. - Experience with customer feedback gathering, needs assessment, and driving exceptional customer experience outcomes. - Demonstrated success in strategic thinking and independent execution. Benefits: - Opportunity to work on a cutting-edge digital platform. - Chance to develop and execute a comprehensive product strategy. - Collaborative work environment with cross-functional teams. Other Information: This is an exciting opportunity for a skilled product strategist to join a dynamic team and drive business growth through innovation and customer satisfaction.