Job summary Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Our organization in Bogota is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. As one department within SBS, we're also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career. Our function at a glance: Our O2C team to handle the following activities: Master data Management Sales orders Management Requests and Disputes Management Credit Risk and Credit Data Management Collections and Customer Contact Management Cash Application and Receivables Management AR related Month-end Closing, Reporting and Non-trade Invoice Management These operations are critical for customers & patients' products fulfillment, accurate accounting, generating cash flow, and customer satisfaction. Connect with us if you are… • An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge. • A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts. • An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company's working capital. • A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company's results so they can be reinvested to support our purpose: We chase the miracles of science to improve people's lives. JOB PURPOSE: - Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders, etc. - Responsible for business interface monitoring, to accurately and efficiently monitor the interfaces in the system, determining a business solution on alerts and issues. - The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal and the CRM and general knowledge of sales order management required to be able to identify and solve integration issues. ORGANIZATIONAL CONTEXT: SBS O2C KEY ACCOUNTABILITIES: - Responsible for capturing customer orders accurately and efficiently into the ERP system - When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes - Review and validate orders in the optical character recognition tool, update as needed and resolve issues. - Contribute to continuous improvement of order taking activities as required by internal team initiatives. - Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems - Investigate failed IDOC's and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC's independently to be able to create the exchanged documentation - Keep track of changes: in IDOC's, emails, to justify changes from initial customer demand - Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge - Execute integration activities within the service level agreement to drive efficiency in the process. - Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora