We are looking for a Customer Success Manager / Partnerships Manager to join our team. You will report to the Senior Director and work hand-in-hand to help manage partners and coordinate across internal groups (including Product, Sales, Finance, and Customer Success) with the goal of building and managing the most robust developer and third-party ecosystem for restaurants and foodservice brands. Responsibilities : Partnership management for third-party partners that include (but are not limited to) agencies, loyalty, marketing, data intelligence, consulting. Maintain knowledge bases on all ecosystem partnerships to educate internal and external stakeholders. Collaborate with Go-To-Market teams to support onboarding strategic partners. Work with our internal Specialist team to onboard new brand clients and manage the intake of partners to ensure they abide by best practices. Drive insights through reporting and analysis of key performance metrics. Work with Client's teams to answer any delivery, product enhancement, or developer support related questions and provide strategic direction. Work with Client's billing and accounting teams to drive established reporting, billing, and collections with partners. Requirements: Advanced English B2, B2+. 2 years of hands-on experience in a partner-facing and account management role. Excellent relationship management skills, including experience working with other departments and external partners, and executing against deadlines. Proficiency in contract management and negotiation. Self-motivated and goal-oriented, with a demonstrated ability to work independently. Outstanding ability to solve problems using available resources and thoughtfully explain resolutions and best practices. Experience with Salesforce or comparable CRM tools. On-Site Nice to Have (optional section) Experience managing and onboarding API partners. Experience with SaaS platforms for enterprise clients Basic database management skills Benefits and Perks: Indefinite contract Great job environment. Career progression. #J-18808-Ljbffr