Why Zensar? We're a team of passionate technology enthusiasts dedicated to helping our clients thrive in an increasingly complex digital world. At Zensar, we prioritize building strong relationships with our clients and colleagues alike, and happiness is at the heart of everything we do. Our employee value proposition – grow, own, achieve, learn (GOAL) – outlines the core opportunities we strive to provide for every employee. Collaboration and teamwork are crucial to our mission and success, as we tackle a diverse range of technologies across various industries, including banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. As a customer-centric organization, we recognize that our employees' happiness extends beyond a competitive compensation package. That's why we offer flexible work arrangements and a comprehensive benefits package, including medical, dental, vision, 401(k), and other perks. If you're seeking a role where you can make an immediate impact, drive growth, and contribute to a dynamic team that works hard, plays hard, and supports one another, consider joining Zensar. Job Description: Zensar is seeking a Customer Support Specialist in Bogota, Colombia. This full-time position comes with excellent benefits and growth opportunities. We will provide all necessary training, and the successful candidate will be required to work on-site three days a week in Bogota. Advanced English and proficiency in MS Excel are mandatory requirements for this role. Key Qualifications: - Bachelor's degree or equivalent - Minimum 2-3 years of overall customer engagement experience, with at least 2 years of relevant experience in customer support or a related field - Exceptional interpretation skills - Advanced proficiency in Microsoft Excel - Excellent communication, presentation, and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work independently and manage multiple priorities - Highly organized with strong time management skills - Responsive and timely in delivering on commitments - Positive attitude and strong work ethic - Bold, assertive, and possesses a sense of ownership At Zensar, we believe in fostering diversity and inclusion by embracing differences in backgrounds, thought, experience, and expertise. Our goal is to create a collaborative environment that encourages the exchange of ideas and drives the highest quality work product. As an equal opportunity employer, Zensar makes employment decisions without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law.