As a seasoned professional, you will be responsible for managing a portfolio of long-tail customer accounts to facilitate the recovery of outstanding debts from individuals and businesses, ensuring timely payments and maintaining positive customer relationships. This includes providing customer service to address payment issues and respond to requests within the assigned portfolio or territory. The role also involves delivering requested data to clients and internal teams, such as account summaries, copy invoices, and other documentation. You will execute dunning procedures through reviewing dunning exclusion proposals, sending dunning letters, implementing and releasing credit holds, initiating suspension, reactivation, and termination of services as deemed appropriate from customer actions on outstanding debt. You will work with customers by phone and email to get remittance details, reconcile payment discrepancies, and request corrective actions in order to decrease aging and increase cash flow. You will identify unapplied payments, recommend adjustments or refunds as appropriate. You will collaborate with sales, billing, and other internal stakeholders to resolve customer issues that prevent them from paying. You will provide back-up support to respective collection team members as needed and extend effort where collection strategy dictates to achieve KPI and SLA targets defined. You will provide analysis on deviations of KPIs on a month-to-month basis. About the Ideal Candidate - At least 2 years of experience in corporate business-to-business collections and/or customer service in a fast-paced, high-volume environment - Experience in international business contexts - Demonstrates initiative and the ability to work independently with minimal supervision - Strong analytical skills with keen attention to detail - Clear and professional telephone communication skills with effective negotiation abilities - Well-organized with strong problem-solving skills - Proficient in Microsoft Office applications, including Outlook, Excel, and Word - Familiarity with SAP or other ERP software - Proficiency in English What We Can Offer You - A competitive salary, individual and company annual bonus, vacation, and holiday paid time off, health insurance, and other benefits - The opportunity to work from anywhere: onsite, hybrid, or fully remote - Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training - A diverse and inclusive workplace, joining one of the world's top travel technology companies, and taking on a role that impacts millions of travelers around the globe A Critical Mission and Purpose - At our company, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A Truly Global DNA - Everything is global, from our people to our business, which translates into our footprint, processes, and culture. Great Opportunities to Learn - Learning happens all the time and in many ways at our company, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A Caring Environment - Our company fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A Complete Rewards Offer - Our company provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A Diverse and Inclusive Community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.