Job summary The candidate will be responsible for maintaining, managing and optimizing the Kruger ServiceNow platform, ensuring the efficient delivery of IT services, and supporting continuous improvement initiatives. Qualifications - Education: Bachelor's degree in information technology, Computer Science, or a related field or equivalent work experience. - Minimum of 3 years of experience in IT service management, with a focus on ServiceNow administration and support. - ServiceNow Administrator or Implementation Specialist certification preferred. - Experience with ITIL framework and best practices. Responsibilities - ServiceNow Administration: Administer and maintain the ServiceNow platform, including configuration, adaptation, and integration with other systems as well as contributions to patching and testing activities - Incident and Problem Management: Manage and resolve incidents and problems related but not limited to ServiceNow, ensuring timely and effective solutions. - Service Catalog and Request Management: Develop and maintain the service catalog, manage service requests, and ensure a seamless user experience. - Change Management: Implement and manage change management processes within ServiceNow, ensuring compliance with organizational policies and minimizing disruptions. - Reporting and Analytics: Create and maintain reports and dashboards to monitor service performance, identify trends, and support decision-making. - Process Improvement: Identify opportunities for process improvements and automation within the IT service management framework. - User Training and Support: Provide training and support to end-users and stakeholders on ServiceNow functionalities and best practices. Skills - Technical Skills: Proficiency in ServiceNow configuration, adaptation, scripting, and integration with other IT systems. - Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights. - Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders. - Team Player: Ability to work collaboratively in a team environment and build strong relationships with colleagues and stakeholders. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora