Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations , we are driven to the deliver the difference for our partners. The Role The Sport Customer Support Analyst role is to provide immediate assistance to our clients and partners. Your daily tasks will consist of monitoring, investigating, reporting queries from internal and external teams with the help of multiple internal and external applications. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you’ll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues. The role is a perfect match for individuals who are passionate about sports, quick learners, speak good English, are willing to do flexible hours , comfortable with multitasking and enjoy solving problems. Main Responsibilities Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products through email and phone Prioritizing and solving problems Providing required information for other team members or departments Sharing your knowledge within the team Completing additional tasks assigned by the line manager. Setting Licenses Required Skills: Fluent English (both written and verbal) Ability to multitask and prioritize tasks Strong problem-solving skills Passion for sports Initiative, accuracy and pressure handling Previous Customer Support experience would be considered as a bonus We Offer As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location . We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law) Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Full Legal Name (First, Second and Last Name) in English. * Have you been employed by Genius Sports previously? * Select... What sports do you regularly follow or feel most confident about? * Football Volleyball Basketball Tennis What is your monthly (COP) salary expectation? * How did you hear about us? * Select... Are you authorised to work in the location to which you are applying? * Select... Have you attached your CV in English?Please note we will only require your CV in English. * Select... Global D&I Demographics At Genius Sports we believe in better together, which means we don’t only value diversity, but we are determined to make sure that everyone here feels included and valued. We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous , you will not be personally identifiable by any of the data you include. This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help. #J-18808-Ljbffr