About Us We are a collective of individuals who strive to become better, push ourselves to new heights and treat each other with respect. Our team members around the world create exceptional experiences for our guests, residents and partners through a commitment to luxury with genuine heart. A World-Class Employee Experience We believe in recognizing familiar faces, welcoming newcomers and treating everyone we meet with kindness. Whether you work with us, stay with us or discover with us, our purpose is to create lasting impressions. About the Location Located on Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons has revitalized a collection of landmark buildings dating back to the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses our accommodations, restaurants and lounges. The Role Account Manager Responsibilities - Establish and maintain local credit procedures in accordance with company policies and procedures. - Set up and maintain local credit policies regarding invoicing, credit cards, collections, inquiries and cheque payment, and prepare monthly and yearly end reports in accordance with established corporate guidelines. - Ensure all guest or company credit card inquiries are handled promptly (same day if possible) and professionally. - Guarantee speedy and accurate billing of all accounts and timely follow-up on collections. - Maintain credit histories, approved original credit requests by written, and other records for regular hotel accounts. - Ensure check-in/check-out procedure protects the hotel from loss or delay without burdening guests. - Develop and maintain relationships with regular clients to promote communication and assist with collections. - Prepare and conduct a monthly credit meeting. Requirements - Bachelor's degree in business administration, hospitality or related field, or equivalent experience of 2 years in the role. - Minimum 3 years' experience in the hospitality industry in similar roles or as front desk supervisor, night auditor. - Familiarity with: - Front desk procedures - Revenue management - Credit control - Basic accounting processes (debit/credit) - Intermediate Excel skills, basic knowledge of accounting systems (desired) and property management systems (PMS). What We Offer - Competitive salary - Excellent training and development opportunities - Free accommodation at other Four Seasons hotels and resorts - Free laundry service for employee uniforms - Employee meal service Working Hours Full-time Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons offers the opportunity to build a lifelong career with global potential and a real sense of pride in work well done.