The Team Leader Surveillance Operator is responsible for monitoring and analyzing physical and online gaming environments, ensuring compliance with security protocols and industry standards. Responsibilities: - Incident Verification and Resolution: Analyze and verify studio-reported incidents, ensuring timely resolution. Prepare assistance reports for potential disciplinary actions or staff evaluations. - Roulette Wheel and System Analysis: Perform detailed analysis of roulette wheels to detect deviations beyond accepted standards, ensuring the integrity of gameplay. Operate security systems to monitor and maintain high levels of surveillance. - Surveillance and Testing: Conduct routine and advanced testing of online gaming surveillance software, identifying bugs, errors, or defects. Collaborate with QA teams and developers to ensure system accuracy and functionality. - Report Creation and Documentation: Develop and maintain comprehensive reports and logs, documenting activities, incidents, and testing results to ensure transparency and proper record keeping. - Premises and Online Security Monitoring: Perform physical inspections and monitor online platforms for suspicious activities, reporting violations to management immediately. - Ensure seamless operation of video monitoring consoles and security devices. - System Performance Monitoring: Regularly verify and validate the performance of online gaming surveillance systems. Recommend improvements and updates based on performance analysis. Requirements: - Industry Experience: At least 2 years as a Team Leader Surveillance Operator in the iGaming industry or with live products or a similar experience more related to fraud or risk. - Technical Proficiency: Ability to operate and maintain surveillance software tools, including video monitor consoles and security devices. - Analytical Skills: Strong skills to perform detailed analysis of roulette wheels and online gaming activities, identifying deviations and suspicious activity. - Communication and Reporting: Excellent verbal and written communication skills in English. Ability to create accurate reports and maintain logs. - Shift Flexibility: Willingness to work flexible hours, including 8-hour shifts and weekends, to meet business needs. - Software Knowledge: Proficiency in Microsoft 365 for reporting, communication, and document management. Nice to Have: - Advanced Roulette Wheel Expertise: Experience with technical analysis and calibration of roulette wheels to ensure gaming accuracy. - Surveillance Technology Knowledge: Familiarity with advanced surveillance tools and software for improved system performance. - Language Skills: Fluency in an additional language for enhanced communication across teams and regions. As a member of our team, you can expect: - Competitive salary - International work environment - Opportunities for advancement to higher positions in online casino - Free daily lunch - Gym membership - Home & Emergency Medical Assistance Plan