Job Title: Infrastructure Specialist We are seeking a highly skilled and experienced IT generalist to provide on-site technical support for our offices. The successful candidate will be responsible for providing second-level desktop support, configuring end-user machines, and ensuring compliance standards are met. The role involves working closely with remote teams in Argentina and India to provide local support for server and network activities. Strong communication and collaboration skills are essential for success in this position. - Key Responsibilities: - General maintenance and business continuity planning (BCP) testing - Access control management and reporting - System OS installation and maintenance (end-user laptops) - General troubleshooting - Communications maintenance and troubleshooting (networking and Wi-Fi) - Server maintenance and troubleshooting (cabling and hardware replacement) - Virtual desktop troubleshooting knowledge - Video conferencing meeting setup and troubleshooting - Zscaler, BitLocker, and CrowdStrike general knowledge preferred - O365 mobile phone tools - Authentication/VPN tools - Hardware administration and inventory management - Responsible for handling vendors - Requirements: - A bachelor's degree in a related field (system computer, electronic engineering) - Up to 3 years of work experience in related jobs - Remote support tools experience required - Excellent English level spoken/written mandatory - ISO certification lead (nice to have) - O365 general knowledge and troubleshooting - Knowledge on Teams and collaboration tools (SharePoint/OneDrive) - ITL certification preferred - Extended hours availability given that will work with stakeholders across locations (mainly India and Argentina) - Electrical knowledge and CCTV administration is preferred - Microsoft system certified engineer (preferred) - Experience with ticketing system tools - Proxy server and firewall rules knowledge is preferred About the Role: This is an exciting opportunity to join our team as an Infrastructure Specialist. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our office systems. We offer a dynamic and supportive work environment, with opportunities for growth and professional development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.