Bizagi is a global software company that's part of the rapidly expanding cloud automation market. We're seeking talented individuals with a knack for innovation to join our team and contribute to our mission. Our company was born in LATAM but has a strong presence in EMEA and is growing rapidly in NAM. Our vision at Bizagi is to be the best process automation company, enabling large organizations to change faster and become more agile. We've developed a user-friendly cloud platform for low-code process automation that helps organizations across various industries launch modern apps and digitize their business processes. Our customers include prominent brands like adidas, DHL, and Old Mutual. Working at Bizagi means being part of an ambitious and innovative team where you'll have opportunities to grow professionally. You'll collaborate with talented people from around the world, including our world-class leaders. Every Bizagi employee has the chance to make a tangible impact on the company's success, and we believe in maintaining a healthy work-life balance. Our core values are innovation, collaboration, and responsiveness. We prioritize accountability and working towards outcomes rather than just logging hours. Come discover what it's like to work at Bizagi and find out what the best work of your career could look like here. Key Responsibilities - Administer and maintain the Dynamics CRM platform. - Configure and customize the CRM according to business requirements. - Provide support to end users and resolve incidents. - Generate reports and basic analyses using integrated tools. - Collaborate with other departments to improve CRM management. - Implement automated processes within CRM to optimize operations. - Document changes, configurations, and best practices within CRM. - Escalate complex issues to higher levels or the solution provider. Required Skills - Efficient support for end users. - Knowledge of Dynamics CRM configurations and customization. - Quick issue resolution. - Ability to generate basic reports. - Organization and documentation of processes. - Basic level of English proficiency. Required Knowledge - Microsoft Dynamics CRM - Mandatory. - Experience with Power Portal - Mandatory. - Experience with Power Automate. - Basic knowledge of Power BI. - Basic development knowledge in JavaScript and C#. Academic and Professional Qualifications - Bachelor's degree in science, technology, or engineering. Experience - At least 3 years of experience working with CRM Dynamics. Languages - Intermediate level of English proficiency (nice to have).