The WFM professional services engineer has the following duties : - Installation and configuration of NICE software solutions at customer’s site and Cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - Resolve technical issues related to application implementation and supports trouble shooting of product functionality. - Integrate NICE software solutions to customer’s information technologies (LDAP, SSO, ACD vendors, HR platforms). - Perform acceptance test to ensure that all components of the technical architecture are properly implemented. - Provide technical support and technical quality control throughout all stages of the projects. - Contribute to work plan creation and specification. Qualifications Must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. Nice Solutions : - Experience with the Installation and Integration of Nice WFM solutions into Customer Environments. - Experience with IEX / NICE Advanced Solutions – Forecasting / Scheduling, LDAP, SSO, ACD Integrations, DB migrations, Smart Sync, Disaster Recovery or HA solutions - RedHat Linux is a MUST : Configuration, navigation, and terminology. - WINDOWS SERVER is desirable - Apache. - Active Directory, Security Policies, Hardening, Encryption. - Virtual Servers - VMWare, VMotion - Batch & PS scripting is desirable. - Maintenance – Backups and Recovery, Security. - Scripting – Basic Queries and Updates knowledge Networking : - Network Principles – 7 Layer OSI Model, TCP, UDP - Network Devices – NICs, Switches, Routers, MPLS - Troubleshooting – Sniffers and various other Network Testing and Analysis tools - Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys - VoIP Experience – Avaya, Cisco, Nortel Additional Information This is a hybrid position in Bogotá, Colombia. Enjoy the benefits of working at a certified Great Place To Work company. #J-18808-Ljbffr