Role Overview The Virtual Sales and Customer Service Representative plays a key role in following up on leads and handling incoming calls, ensuring exceptional customer service and effective sales outreach. This position involves extensive communication with restaurant clientele and contractors via email and phone. Responsibilities - Respond to incoming calls and follow up on leads generated from email campaigns. - Manage customer interactions using Zoho CRM. - Conduct high-volume email and phone outreach targeting the Atlanta market. - Provide excellent customer service, particularly when dealing with challenging clients. - Collaborate with team members to improve processes and achieve sales goals. Qualifications - Bilingual in English and Spanish. - Typing proficiency: 60 WPM or higher (typing test required). - Minimum 5 years of relevant professional experience. - Customer service experience working with restaurant clients or contractors is preferred. - Proficient in Zoho CRM or Salesforce software. - Strong verbal communication skills with the ability to handle high-volume calls and maintain a positive demeanor. Notes Our hiring process is limited to candidates from South and Latin America. A competitive salary offering is based on the candidate's experience.