Reservations Staff As a key member of our team, you will be responsible for recording all details of incoming calls and coordinating each reservation to ensure guest satisfaction. Responsibilities: - Encourage upselling and meet set revenue targets each month by being fully aware of the hotel's sales strategy, rates, packages, groups, and booking status at all times. - Process and respond within 24 hours to all reservation requests according to standards, ensuring that all guest satisfaction issues are reported, monitored, and followed up in a timely manner. - Stay up-to-date with current hotel information and data, including room types, rates, facilities, F&B; departments, and promotions to maximize quality levels of product, service, and guest satisfaction. - Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. - Attend hotel events, daily briefings, and training sessions to enhance professional skills and stay informed about the latest developments. Requirements: - Strong communication skills and persuasiveness to effectively interact with guests and colleagues. - Stress resistance and an organized working method to handle high-pressure situations and prioritize tasks efficiently. - Flexibility, accuracy, and helpfulness to provide exceptional service and support to guests and the team. - A good level of English both verbal and written is required for effective communication. - Always thinking one step ahead and attention to detail to ensure seamless execution of tasks and provision of excellent service. About Us: We offer exciting career paths and intercultural opportunities across the globe. Our team values continuous feedback, active listening, and personal growth, creating a culture that supports your professional development and acknowledges your contributions. You will enjoy unique benefits, including: - Global Travel with Exclusive Discounts: Enjoy special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties worldwide, plus a 30% discount on food and beverage services. - Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%. - Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal. - Training and Development: Enjoy professional growth opportunities through our dedicated programs on the *[IPS]: Institución Privada de Salud