**Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching skills to empower and develop team members effectively. Can maintain composure and delivering results under high-pressure situations. Have a proven track record of achieving targets and enhancing agent performance. Show commitment to providing outstanding service and prioritizing customer satisfaction. Possess keen analytical skills with meticulous attention to detail. Exhibit strong decision-making and problem-solving abilities. Are familiar with call center tools and processes, demonstrating a sound understanding **Actividades a realizar**: The Team Leader ? Customer Service will supervise a team of customer service representatives to ensure the delivery of high-quality service and support. This role involves coaching and mentoring team members, managing day-to-day operations, and implementing strategies to enhance customer satisfaction and team performance. **Ofrecemos**: Competitive compensation and excellent benefits. Comprehensive training and development programs. A fun, inclusive workplace culture. Opportunities for personal and professional growth. CONDICIONES DEL EMPLEO Jornada laboral: Tiempo Completo Tipo de empleo: Trabajo Fijo Salario: COP 27,000,000.00 - 30,000,000.00 Mensual Cantidad de vacantes: 1 REQUERIMIENTOS Experiência Mínima: No especificado Sexo: Indistinto