Join to apply for the Team Leader, Operations role at Concentrix Limited Company . The Team Leader, Operations is responsible for supervising call center associates daily, ensuring performance metrics are met through coaching, motivation, and accountability. Essential Functions/Core Responsibilities Supervise call center associates, monitor work and attendance, and ensure compliance with policies and legal requirements. Coach team members regularly to meet performance metrics. Identify and address performance issues, develop improvement plans, and implement corrective actions. Ensure service delivery meets contractual KPIs and financial expectations. Communicate expectations and updates to employees. Handle escalated customer calls and conduct team meetings. Stay updated on internal policies and attend management training. Promote Concentrix values and support team members. Candidate Profile Associate's degree in a related field with 2-4 years of relevant experience preferred. Motivated, skilled in coaching, and able to work under pressure. Strong communication skills and leadership abilities. Willing to work flexible schedules. Career Level & Additional Notes Mid-Senior level; supervises teams, manages tasks, and handles escalations. For the Philippines, additional managerial responsibilities include managing employment status, promotions, and performance appraisals. Other Details Location: COL Medellin - Fabricato, Antioquia, Colombia. Employment type: Full-time. Language Requirements: [Specify if available] Time Type: Full time. Concentrix is an equal opportunity employer. All applicants are evaluated without regard to legally protected characteristics. #J-18808-Ljbffr