About Us We are dedicated to delivering the best social casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. Our team of professionals from all over the globe is working to continually improve the experiences of our players. We aim to revolutionize the industry with innovative solutions. Role Overview - Detecting and preventing fraudulent activities in a fast-paced environment requires strong analytical skills and attention to detail. - As an Ops Specialist, you will be accountable for conducting account verification, processing player redemptions, and maintaining compliance with company policies and procedures. - You will review transaction reports for suspicious activity and perform investigations to identify fraudulent activity or other anomalies. - Your responsibilities will include conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels. - You will ensure document integrity and compliance with policies and best practices while coordinating with relevant teams for further handling of potential risks. - Managing the entire payments operations process, including receiving, processing, verifying, and reconciling redemptions, as well as making decisions regarding account closures and reward declines, is a critical aspect of this role. - You will assist other departments with risk, fraud, and payments operations-related queries and investigate any discrepancies in the system. - Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance is essential. - You will provide accurate and up-to-date records of customers and monitor progress and status of assigned cases. - Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision is crucial to effective operational management. Experience Requirements: - A minimum of 3+ years of experience in a similar role is required. - Data-driven and proficient in excel and other BI tools are essential skills for this position. - Preferably, you have experience dealing with USA/European/LATAM Gaming/Sportsbook accounts. - Understanding of customer support, high-value player management, risk, fraud, payment methodologies, and tools is necessary. - Excellent leadership skills, adaptability, flexibility, and ability to multi-task and work under pressure are essential qualities. - Strong analytical skills to detect and identify weaknesses in systems and operational processes are required. - A goal-oriented and solution-driven individual with a strong focus on producing high-quality results within a fast-paced environment is ideal. - A high level of attention to detail, flexibility, and reliability are must-haves. - Good communication skills, both written and spoken, and a good command of English are necessary. - Decision-making and problem-solving skills are a must. Benefits - Competitive salary - Flexibility and remote work options - Ongoing training and development opportunities - International collaboration with our global teams - A fast-growing business with opportunities for career growth