**Collections specialist** **Salary**: a convenir **Location**: Bogotá, medellin, Guatemala y honduras **Collections agent Job Description** **Key Responsibilities** - Negotiate payment terms and schedules with clients in both English and Spanish. - Accurately record all collection activities and client interactions in the system. - Work with internal systems and files to process and document payments. - Research and resolve client disputes to ensure timely payments. - Escalate complex or high-risk accounts to management when necessary. - Meet or exceed daily, weekly, and monthly collection goals. - Ensure compliance with company policies and collection laws during all communication efforts. - Demonstrate reliability by consistently showing up to work on time and completing assigned tasks. **Qualifications** - Fluency in both English and Spanish (verbal and written) is required. - **Minimum of 3 years of experience in collections in general** (commercial collections experience is a plus). - Strong ability to handle a high volume of calls and effectively communicate with clients. - Excellent negotiation, persuasion and problem-solving skills. - Strong work ethic, punctuality, and the ability to work independently. Application Question(s): - ¿Has trabajado anteriormente en solvo? - ¿Tienes un nível de inglés B2+ o C1 completamente conversacional? - ¿Cuantos años de experiência tienes en collections? **Language**: - ingles (required)