Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Specialist, B2B Marketing Operations Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Global B2B Marketing Operations Platforms team is responsible for evolving, maintaining, and enhancing the quality of our customer and sales enablement content platforms. These platforms empower B2B marketers to deliver content at scale across various business units and regions, measure impact, and maximize sales effectiveness. Our team consists of highly skilled professionals who are creative, collaborative, and accountable. We work very closely with regional and global stakeholders across Mastercard, including the Marketing, Product, Sales, and Technology organizations, as well as third-party vendors. We are seeking a Specialist to elevate our sales enablement platforms through advanced technology and operational excellence. If you are a technical marketer with strong skills in process, project, and platform management, and have a talent for content architecture and publishing within content management systems, we want you on our team! Role Support the scaling of content platforms to align with new business and capabilities strategyCollaborate with internal stakeholders to understand project requirements and deliver successfullyManage and publish content in CrafterCMS, ensuring timely completion of tasks according to agreed-upon turnaround timesOversee overall content governance and managementDevelop quarterly bulletin emails in Salesforce Marketing Cloud (SFMC) to support team communicationsManage project intake processes in Monday.comPartner with the team on process improvementsMeasure and analyze sales materials performance, effectively communicate outcomes to stakeholders, and assist in the development of performance dashboardsAll About You The ideal candidate for this position should have: A bachelor's or master's degree, preferably in marketing, business, communication, or a related fieldOver 4 years of experience in marketing technologyHands-on experience with content management systems, including managing sales enablement libraries or general assetsProficiency in understanding and maintaining metadata/taxonomy schemesStrong attention to detail and commitment to quality controlResourcefulness in gathering key informationExperience in large-scale and cross-functional initiativesAbility to take ownership of a project and manage it successfully from initiation through executionProficiency in the following is a plus:CrafterCMSAdobe Experience Manager (AEM)Monday.comSalesforce Marketing Cloud (SFMC)SalesforceSeismicHTMLAdobe AnalyticsStrong analytical and problem-solving skillsA sense of urgency and customer service focusExcellent communication (written and oral) and interpersonal skillsProficiency in Microsoft software such as Outlook, Word, Excel, PowerPoint, and TeamsCorporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard's security policies and practicesEnsure the confidentiality and integrity of the information being accessedReport any suspected information security violation or breachComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines #J-18808-Ljbffr