Connect, Convert, and Still Have Time for What Matters Sell smart, connect fast, and still have time to enjoy your life. It’s a high-value role with work-life balance built right into the policy. Job Description As an Inside Sales Representative, you’ll handle inbound and outbound calls, build rapport with potential clients, and guide them through our digital insurance offerings. Your communication skills and ability to drive conversions will make you a key player in helping clients find the right coverage. Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday, 09:00 AM - 06:00 PM EST Work setup: Onsite, Bogotá or Medellín Your Daily Tasks - Conduct outbound calls to prospective clients, overcoming objections and transferring qualified leads to insurance agents - Handle inbound calls by identifying the purpose of each call and routing individuals to the correct queue - Build rapport and maintain positive relationships with clients over the phone - Execute an organized sales process with thorough notes and task follow-ups - Accurately collect and record customer information for quality assurance - Articulate the value of digital insurance services clearly to consumers - Achieve sales targets related to call volume, successful transfers, conversions, and quality metrics Requirements The Qualifications We Seek - 2+ years of previous experience in sales or customer service roles - Proficient in English, with a minimum C1–C2 level - Confident in overcoming objections and handling high-stress situations - A dedicated, driven work ethic - Passionate about clearly conveying value to clients - Strong written skills for detailed call notes - Skilled in managing multiple priorities in a fast-paced setting Benefits Exciting Perks Await! - 5 days work week - Weekends off - 20 vacation days in total - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Indefinite term type contract - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra