**About the Role**: We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems and help our staff solve day to day technical issues. You will provide friendly, efficient and timely support to our staff across North America. **Key Responsibilities**: - Support our staff’s day to day IT needs and help resolve IT issues in the organization. - Handle user on-boarding and off-boarding. - Provide training to end users on IT systems (Google, phones, etc) - Help build and maintain company IT documentation & support guides - Manage hardware/software setups, installations and upgrades. - Maintain the office network (firewall, switches, wifi, phone system, etc). - Manage users & groups in Google Workspace. - Maintain an accurate inventory of software licenses, online services and hardware. - Document and track issues in our IT ticketing system. - Produce periodic reports of IT support operations. - Participate in development of company wide information technology and infrastructure projects. - Keep up to date on the latest security threats and help mitigate them. - Work alongside our web team, vendors and contractors to help test and deploy new company initiatives. - Recommend and implement workflow improvements and new systems based on user feedback. - 2+ years of working experience in an IT support role. - Excellent problem solving, verbal & written communication and interpersonal skills. - Good time management skills. - Experience supporting Windows, MacOS, MS Office and GSuite. - Experience with remote desktop support software. - Experience with modern managed antivirus and security tools (eg: Crowdstrike). - LAN configuration knowledge (switches, routers, firewalls and WiFi points). - Computer Science, Engineering, or other technical degree or equivalent experience. - Full English fluency, with excellent verbal and written communication skills.