Join to apply for the Technical Support Engineer role at Simetrik . Get AI-powered advice on this job and more exclusive features. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further. Proficiency in SQL and database knowledge. Strong analytical and problem-solving skills. Excellent communication skills with the ability to explain technical concepts to non-technical individuals. Excellent communication skills in English and Spanish. Experience with Python and AWS services is desirable. Previous experience in a technical support role, preferably in a software or SaaS environment. A proactive attitude and a commitment to delivering exceptional customer service. Experience with Zendesk. Responsibilities: Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone). Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation. Collaborate with our development team to escalate and resolve complex technical problems. Document customer interactions and contribute to our knowledge base for continuous improvement. Stay up-to-date with our software updates and new features to effectively support our clients. The job description contains some irrelevant details about funding, culture, and other benefits that could be summarized or removed for clarity. Also, the job posting appears active, with recent timestamps and location details. #J-18808-Ljbffr