Oversee daily operations in a BPO environment as Assistant Manager, ensuring frontline performance aligns with client expectations by directly managing Team Leaders. Key Responsibilities: - Ensure teams meet and exceed stipulated timelines and service level agreements - Actively manage staff to resolve issues effectively and efficiently - Maintain engagement levels among agents through training, coaching, and motivation - Hire, retain, and appraise staff to ensure high-quality performance - Resolve escalated queries and maintain control of qualitative and quantitative productivity Requirements: - Candidate must be a graduate with a good academic profile - Hold a high English level (C1) - Have experience as an Assistant Manager or Team Leader/Senior Team Leader About IGT Solutions: IGT Solutions is a multinational company specializing in telecommunications and customer service, focused on delivering business excellence and innovation in the travel, transportation, and hospitality domains. We are committed to providing equal employment opportunities and maintaining a non-discriminatory environment. With over 11,000 global employees, we offer digital contact center services, travel technology, and innovative solutions for various industries. Our organization follows rigorous processes, including Six Sigma, to drive continuous improvement and excellence.