5 days ago Be among the first 25 applicants EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are looking for a Senior ServiceNow Developer to provide remote support for our colleagues running ServiceNow service desk operations. As a Senior ServiceNow Developer, you will be responsible for resolving ServiceNow issues and adjusting ServiceNow configuration to fulfill business and support team requirements. You will play a critical role in driving efficient IT Service Management (ITSM) processes while fostering a collaborative and growth-oriented environment. Responsibilities Resolve ServiceNow issues and provide timely support to our colleagues running ServiceNow service desk operations Configure and customize ServiceNow applications, providing efficient ITSM processes Collaborate with the team to evaluate, recommend, and implement new ServiceNow applications, features, and integrations Participate in Agile ceremonies, including daily stand-ups, sprint reviews, and retrospectives Ensure that ServiceNow processes comply with industry standards and best practices Provide expertise in ServiceNow Administration and Core Concepts, enabling efficient administration and management of ServiceNow instances Design and develop ServiceNow workflows, forms, and business rules to improve system functionality Perform ServiceNow integration with other systems, leveraging the power of ServiceNow APIs Create and maintain ServiceNow documentation and knowledge base articles, ensuring effective knowledge transfer within the team Mentor and guide less experienced colleagues, taking part in programs to foster growth and learning within the team Requirements 3+ years of experience as a ServiceNow Developer, focusing on configuring, implementing, and supporting ServiceNow applications Expertise in ServiceNow Administration and Core Concepts, enabling efficient administration and management of ServiceNow instances Strong experience in ITSM, with a deep understanding of ITIL processes and related technologies Demonstrated experience leading and implementing ServiceNow projects from scratch or participated in multiple projects spanning different stages of the development lifecycle Experience with Agile methodologies, demonstrating strong leadership and mentoring skills Proficiency in JavaScript, HTML, and CSS for effective customization of ServiceNow applications Strong analytical and problem-solving skills, enabling you to tackle complex technical issues and provide optimal solutions Advanced English language skills (Upper-Intermediate level), enabling effective communication with the team and stakeholders Nice to have Experience in working with ServiceNow Security Operations, providing valuable knowledge and insights We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Engineering, and Business Development Industries Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing Referrals increase your chances of interviewing at EPAM Systems by 2x Sign in to set job alerts for “Senior Software Engineer” roles. 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