Job Description: We are seeking a skilled ITS End User/Commercial Analyst to join our team at Mondelēz International. This role involves working as a specialist in a process, workstream or area within our Digital Services department, focusing on ensuring impeccable service operations. Main Responsibilities: - Use in-depth knowledge of processes and services to ensure service level agreements and obligations are met - Drive standardization and simplification of processes through the development of standard operating procedures - Provide input for training materials and ensure compliance with Mondelēz International policies and law - Analyze and report on exceptions and offer recommendations for process improvements - Lead sustainable continuous improvement processes for the team Requirements: - Experience and knowledge in specific process areas, shared service organizations, and process design and mapping - Strong communication skills, interpersonal skills, and ability to take initiative About Mondelēz International: Mondelēz International is a leading global snacking company with a diverse portfolio of beloved brands. Our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. We have a rich history of innovation and a strong commitment to sustainability, diversity, and inclusion. As a member of our team, you will be part of a dynamic and collaborative environment that values growth and development.