We are looking for the best talent to join our team! Your chance is now! As a Team Lead, you will implement escalation channels in accordance with mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. Requirements: 1 year of prior relevant people management experience in the BPO or call center industry A strategic thinker with strong analytical and creative problem-solving skills Experience creating and implementing action plans A high-level understanding of customer confidentiality standards. Performance Management Advanced Coaching Structure (Impact) Advanced English level (B2). Performance Management. About TaskUs TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer