Network Operations Specialist A key role exists for a Network Operations Specialist within our organization. As a primary point of contact, you will be responsible for the day-to-day monitoring and maintenance of our network infrastructure. This includes ensuring seamless operation, identifying potential issues, and collaborating with internal teams to optimize system performance. - Responsibilities: - Monitoring: Continuously monitor network systems to ensure optimal uptime and functionality - Incident Management: Identify, diagnose, and resolve network issues promptly. Escalate complex problems as necessary - Preventive Maintenance: Perform routine checks to prevent potential systems issues and ensure network reliability - Documentation: Maintain accurate records of IT incidents, changes, and performance metrics - Collaboration: Work closely with internal teams to address network-related concerns and implement improvements Requirements: - Education: Bachelor's degree in computer science or related field - Certifications: Cisco Certified Network Associate (CCNA) or CompTIA Network+ advantageous - Experience: Previous experience in network operations or IT support role highly desirable Skills and Qualifications: - Technical Skills: Proficiency in ServiceNow configuration, customization, scripting, and integration with other IT systems - Analytical Skills: Strong analytical and problem-solving skills, with ability to analyze complex data and develop actionable insights - Communication Skills: Excellent verbal and written communication skills, with ability to effectively communicate technical information to non-technical stakeholders Benefits: - Competitive salary and benefits package - Opportunities for career growth and professional development Additional Information: - Full-time employment position - Information Technology job function