Acerca de nuestro cliente Our client is an innovative and leading company in the life sciences industry. Has over 50 years of experience in the global market. Descripción - Recommend and authorize, as warranted, write-offs, litigation and account settlements: Suggest and approve, when appropriate, the write-off of balances, legal proceedings, or customer account settlements. - Negotiate customer payment plans and settlements, including approval of settlements for accounts in litigation: Handle the negotiation of payment arrangements and settlements, including those related to accounts involved in legal disputes. - Reporting and presentation of performance against established metrics and KPI's with required actions to drive results / commitments: Generate reports and present performance outcomes based on defined KPIs, along with necessary actions to ensure progress and target achievement. - Drive improvements to operational KPI's / metrics. Focus on DSO, past due %'s, reducing aged deductions, credits and unapplied cash: Lead efforts to enhance operational metrics, concentrating on lowering DSO, reducing past-due receivables, aged deductions, credit balances, and unapplied cash. - Support the implementation of policies and procedures, including training / change management, for standardizing process and improving controls and performance within their region/business segment: Assist in rolling out policies and procedures, including training and change management initiatives, to unify processes and enhance control and efficiency in the region. - Lead distributors and customer calls when necessary: Take charge of customer or distributor calls as needed, serving as the main contact for escalated or strategic conversations. - Monitor reports and other performance metrics to identify departmental and individual strengths and weaknesses and respond accordingly: Review performance reports to spot team or individual strengths and gaps, taking the necessary steps to address issues or reinforce success. - Manage individual performance in accordance with corporate human resource policies and procedures, including documentation and communication of performance evaluations, performance improvement requirements, disciplinary action, termination or other employee relations requirements. - Lead migrations of work into the GBS and ensure transitions are completed seamlessly with no disruption to the business: Guide the transfer of work into the GBS structure, ensuring a smooth transition without impacting daily operations. - Lead and support ERP / technology projects in assigned area of responsibility: Oversee and contribute to ERP or technology-related projects relevant to the assigned functional areas. - Deliver productivity via the standardization, streamlining and automation of processes: Achieve productivity gains by standardizing, optimizing, and automating key operational processes. - Support due diligence and acquisition integration: Participate in due diligence efforts and help integrate newly acquired entities into existing systems and processes. Perfil buscado (h/m) We are looking for our next Collections Supervisor, a strategic and hands-on leader with over 5 years of experience in collections and financial operations. This role requires strong leadership in resolving complex account issues, including direct interaction with major clients to handle escalated collections, negotiate payment plans or settlements, and maintain strong business relationships. The ideal candidate will set departmental goals and priorities, oversee allowance for doubtful accounts calculations, and ensure full compliance with SOX requirements and audit readiness. They will be responsible for maintaining accurate and updated documentation (SOPs, work instructions, training records), and for analyzing and communicating performance metrics at both team and individual levels. Acting as the financial face of the company towards key stakeholders, this person will lead solution-oriented follow-up on overdue accounts, proactively manage customer agreements, and recommend or approve write-offs, legal actions, or settlements as needed. The position requires not only operational rigor, but also a strategic mindset to drive improvements, ensure process continuity, and contribute to long-term financial health and customer satisfaction. Qué Ofrecemos - Cross-functional & Regional Leadership Experience - Professional Growth - Benefits Package - Competitive Salary