On behalf of Tipalti , SD Solutions is looking for a talented Payment Operations Specialist to step onto a fintech unicorn rocketship! SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Monitoring and verifying the smooth operation of the Tipalti payments platform. Working with Tipalti's engineering team to troubleshoot and resolve operational issues in a timely fashion. Interacting with Tipalti's partners to troubleshoot and resolve operational issues in a timely fashion. Providing operational and technical support to Tipalti's internal teams. Sharing product feedback with Tipalti's Product and R&D teams to continuously improve the quality and efficiency of the Tipalti global payments platform. Requirements: BA in Economics, Business Administration, Finance or equivalent that demonstrates quantitative and analytical orientation. A minimum of 2 years in payment operations, bank operations, and/or transaction processing (or similar functions) Two years of experience in operational or technical support at a SaaS company or Fintech industry is preferred. Ability to think analytically to address and resolve time-critical payments issues Proven ability to read, debug, and understand HTML code, API calls, etc. – an advantage Advanced Excel skills, including pivot tables, lookup functions, etc. (preferred) Experience in working with CRM systems (Salesforce, Zendesk) – an advantage Passionate for customer support and customer advocacy Excellent written and oral communications skills Detail-oriented and well organized. Able to work in a fast-paced, deadline-driven environment About the company: It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.