Get AI-powered advice on this job and more exclusive features. At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. In this role, you will analyze customer data to provide valuable insights that drive business decisions. You will work closely with cross-functional teams to ensure accurate data collection, management, and reporting. The ideal candidate will have strong analytical skills, a solid understanding of customer behavior, and proficiency in data analysis tools. If you're passionate about turning data into actionable insights and improving customer experiences, we’d love to hear from you! Location: Colombia What We’re Looking For: Partner with the sales team using customer centric data analysis, data visualization, segmentation and predictive modeling methods Research and build reporting and empowerment tools that tell a story to maximize business opportunities with potential and existing customers Support day-to-day ad-hoc analysis from the Sales and Account Management team, providing prompt and efficient resolution to a wide range of business questions Help define and implement a suite of common reports and data views that answer frequent client requests Collaborate with the Data Engineering team to improve and define processes that promote data integrity and reporting functionality Qualifications 3-4 years experience as an analyst or BI professional Experience in network performance analysis and data-driven troubleshooting. Strong knowledge of network technologies (LTE, 5G, Wi-Fi) and key performance metrics. Proficiency in SQL, Python, R, or other data analytics tools. Experience with visualization tools (Tableau, Power BI, or equivalent). Understanding of radio frequency (RF) principles and network optimization techniques. Ability to handle large data sets and perform statistical analysis. Excellent problem-solving skills and attention to detail. Strong communication skills to present findings and recommendations effectively. Experience working with client-facing teams a plus Identify trends, anomalies, and root causes of network performance issues Self-motivated with a track record of appropriate urgency and follow-through Collaborate with product teams to improve customer experience based on network data analysis. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr