Bilingual Intake Specialist (Remote) – Help Reunite Families Through Immigration Law Join a Mission That Matters At our immigration law firm, everything we do is guided by a deep belief in family, unity, and humanity. We help people from around the world reunite with loved ones and build a better future in the U.S.—and it all begins with the very first call. We’re looking for a Bilingual Intake Specialist who can be that voice of hope and clarity. What You’ll Do - Answer inbound and outbound calls with professionalism, empathy, and warmth - Actively listen to understand the client's needs and ask the right questions to qualify them - Schedule consultations. - Take detailed, accurate notes to ensure smooth client follow-up and internal communication - Stay informed about our services and processes so you can guide clients with confidence - Work closely with our legal team to support a seamless intake experience We’re Looking For - Experienced customer service professionals (required) - Bonus if you’ve worked in call centers or similar fast-paced environments - Bilingual in Spanish and English (spoken and written – required) - People-oriented, empathetic, and active listeners who build trust quickly - Proactive, outgoing, and confident communicators - Professional tone and excellent phone etiquette - Tech-savvy and ready to jump in with a reliable internet connection, personal computer, and quality headset What You’ll Get - Starting salary: $650 USD/month - Paid time off + U.S. federal holidays - 100% remote role - Career growth opportunities - A diverse and supportive team driven by purpose Be the first voice that brings families closer together.Apply now and help change lives—one call at a time. Job Type: Full-time Application Question(s): - Do you have your own laptop/computer? - Do you have a high-speed internet connection? Experience: - Customer Service: 1 year (Preferred) Language: - English (Required) - Spanish (Required)