Join to apply for the Customer Service Team Coordinator role at UPS.Explore your next opportunity in a Fortune Global 500 company. Visualize innovative possibilities, enjoy our enriching culture, and work with talented teams that help you improve daily. We know what it takes to lead UPS into the future: people with a remarkable blend of skill and passion. If you possess the qualities and drive to lead teams, there are positions ready to develop your skills and elevate your career.Job DescriptionWe are looking for a motivated and organized Customer Service Coordinator to manage and coordinate customer service team activities. The ideal candidate will serve as the point of contact between customers and internal teams, aiming to ensure high customer satisfaction, timely processes, and operational efficiency.Main ResponsibilitiesCoordinate daily customer service team activitiesManage customer contacts regarding inquiries, orders, complaints, or post-sales issuesMonitor order flow and ensure correct and punctual processingCollaborate with internal departments to fully manage customer requestsAnalyze KPIs and reportsPropose process improvements to increase efficiency and service qualityTrain and support team members, facilitate communication and problem resolutionEnsure proper documentation management and system updatesRequirementsHigh school diploma (Logistics degree/diploma is a plus)Previous experience (2-3 years) in customer service roles, preferably with coordination dutiesExcellent knowledge of main IT toolsExceptional communication, interpersonal, and organizational skillsAbility to work in a teamFluent English skills (at least B2)Problem-solving attitude and strong customer focusWhat We OfferDynamic work environmentCompetitive salaryCollaborative and innovative teamStart date expected in September 2025.Employment TypePermanentUPS is committed to providing a workplace free from discrimination, harassment, and retaliation.Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionDesign, Art/Creative, and Information TechnologyIndustryTruck TransportationReferrals increase your chances of interviewing at UPS by 2x.Set up job alerts for "Service Team Coordinator" roles. #J-18808-Ljbffr