Technical Client Services Manager This role involves managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements. - Act as the primary point of contact for a portfolio of clients based on the Shopify platform. - Maintain strong, proactive relationships through regular communication. - Provide updates on progress, clarify project timelines, and ensure client satisfaction. - Help identify upsell opportunities based on client needs and service options. - Make backend updates in Shopify, such as adjusting shipping settings, installing/configuring apps, modifying navigation menus, setting up discounts or promotional banners, updating product or content pages. - Troubleshoot issues directly on the website or using related tools. - Translate client requests into actionable tasks. - Delegate work to internal specialists (designers, developers, SEO, etc.). - Track progress in the project management system. - Ensure timely delivery of tasks and clear communication of status updates to clients. - Conduct quarterly website assessments using a predefined checklist. - Identify improvement areas across UX, functionality, and conversion performance. - Recommend priority changes or initiatives based on insights and client goals. - Use collaboration tools to communicate with internal team members. - Participate in regular meetings and client calls. - Maintain thorough documentation of updates, decisions, and next steps. - Support a culture of asynchronous communication and proactive coordination. You may be a strong fit if you have: - 2+ years of experience in digital project management, account management, or technical client services. - A strong communicator who is comfortable being client-facing and working cross-functionally with internal teams. - Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting. - Prior experience with website platforms; Shopify experience is highly preferred. - Familiarity with ecommerce, UX/UI principles, analytics, and CRO concepts. - Highly organized, punctual, and process-oriented. - Proficient with project management tools such as ClickUp, Asana, or Teamwork. Bonus Experience: - Shopify site configuration or development. - Background in web design or front-end development. - Experience with ecommerce A/B testing. Benefits include flexible hours, remote work, revenue share on accounts you manage, health stipend, home office stipend, and continuing education stipend. Holidays and paid time off are available after the trial period. Seniority level: Mid-Senior level Employment type: Part-time Job function: Project Management Industries: IT Services and IT Consulting ],