The ideal candidate is going to work in an agile environment on problems that are focused on improving uptime by reducing time to mitigation when issues are surfaced/reported by automated means or through customer incidents, contributing to code for automation of monitoring, patching, and remediation of service anomalies. You will work alongside a software development team within the greater OAC organization where you will support existing features in the cloud as well as new operational processes, automation, and content. You will play a key role in improving the processes supporting the OAC services, so that the service functions more and more autonomously over time. Basic Qualifications: - BS or MS in Computer Science or equivalent technical discipline. - Understanding of cloud networking fundamentals (TCP/IP, DNS, HTTP, . - Knowledge of Linux/Unix systems and experience with system-level troubleshooting and scripting. - Exposure to DevOps practices and tools (., CI/CD pipelines, automated deployments). - Strong problem-solving and troubleshooting skills, including the ability to reverse engineer existing systems. - Ability to produce clear technical documentation (runbooks, knowledgebase articles, help guides). - Experience working with agile methodologies. - Strong communication skills and ability to work with remote, globally distributed teams. - Good interpersonal skills with the ability to build rapport with all stakeholders. - Ability to work independently and adapt to dynamic project needs. - Willingness to participate in on-call rotations and perform occasional after-hours work. Preferred Qualifications: - Strong hands-on expertise in Oracle Analytics Server (OAS) or Oracle Analytics Cloud (OAC), BI Publisher, OBIEE. - Experience with Oracle Cloud applications (ERP, SCM, including Oracle Cloud Reporting Tools (OTBI, BIP and Oracle BI Applications/FAW/FDI with expertise in one or more of the following pillars – ERP, SCM, HCM and CX) preferred. - Strong understanding of building RPD/ Semantic Model, with clear understanding of Physical, Business Model, and Presentation layers. - Knowledge of Oracle DB technologies (Autonomous DB, MySQL, and/or NoSQL is a plus. - Proficiency in programming, SQL tuning and scripting languages such as Python, Ruby, Perl, Shell scripting, or Java, and/or Go is a plus. - Strong understanding of cloud concepts (compute, storage, and network) and platforms, preferably Oracle Cloud Infrastructure (OCI), and/or AWS, Azure, GCP. - Strong system administration skills, including Linux internals, TCP/IP, DNS, and load balancing technologies. - Experience with issue tracking and collaboration tools (Jira, Confluence). - Experience with the following is an advantage: CI/CD tools such as Ansible, Puppet, or Chef Continuous deployment and source control tools such as Jenkins, Git, and Maven Knowledge of Kubernetes and Docker technologies Experience with cloud-native application development (microservices, Kubernetes, Docker technologies). Exposure to REST API design and development using Java technologies. - Perform DevOps activities to support service reliability with customers, release cycles, and production stability. - Participate in a follow-the-sun model for 24x7 support of Oracle Analytics Services - Respond to service incidents, troubleshoot, and lead resolution efforts, including root cause analysis. - Become an expert in Oracle Analytics services, to prevent/resolve customer issues effectively and prevent regressions and repeats. - Document various processes & runbooks as well as update existing processes. - Deliver interim patches, hot-fixes, and upgrades with high quality. - Partner with development, product, and support teams to resolve service failures/outages. - Monitor service metrics, analyse trends, and implement improvements to CI/CD pipelines and operational processes followed by the team. - Follow all best practices and procedures as established by the organization. - Mentor and guide junior engineers, contribute to a culture of knowledge sharing and technical excellence, and drive continuous improvement. Career Level - IC3 Required Skill Profession Engineers