About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents. Position Purpose The Virtual Intake Specialist performs the initial consultation with our client to determine which of our services fits their specific situation. Provide information to the Attorney so they can verify whether we can confidently win the case for the client. Payrate: 6$ / hr + Commissions v Schedule: Tuesday to Friday 1pm-10pm EST & Saturday 8am-5pm EST Essential Job Functions & Responsibilities Learn, memorize, and research the case types we offer at the firm per Attorney's guidelines Qualify each client for a potential case type based on the Attorney's direction, training, FAQ documents, and other communications Review case pricing with clients and determine their best payment option to start a recommended case type Use the Attorney's approved ethical sales scripts to convert potential leads into admitted clients Convert qualified leads into clients based on the benefits and values of each case type Schedule and follow up with all leads that have potential case types Assist with escalating phone calls from dissatisfied clients or clients requesting additional information Essential Skills, Knowledge & Abilities Excellent verbal and written communication skills Sales experience World-class customer service skills Positive attitude Proven ability to meet deadlines and time manage themselves and others Impeccable organizational skills and attention to detail Strong analytical and problem-solving skills Ability to prioritize tasks and delegate them when appropriate Enjoy working in a fast-paced, results-driven environment Proficient with Microsoft Office Suite or related software Minimum Qualifications Bilingual (Spanish English) B2-C1 Proficient with Microsoft Office Suite or related software High School Diploma or Similar PI272649073