Part-Time Social Media Support Specialist Location: Colombia Type: Part-time Description At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers. Who we're looking for? We are seeking a meticulous and proactive Social Media Support Specialist to manage interactions across our brand's social media channels, including Instagram, YouTube, TikTok, LinkedIn, and Facebook. This part-time role involves monitoring comments, engaging with users, and ensuring seamless communication between the audience and internal teams. Please submit all resumes or CVs in English. Note: Applicants are required to complete a test assignment as part of the application process. What you will do 1. Content Moderation: Monitor comments and interactions across organic and paid social media. Identify and remove spam or inappropriate content to maintain community standards. Respond to questions and comments using pre-approved scripts. Address user concerns promptly while maintaining brand voice and professionalism. 2. Tracking and Reporting: Ensure all links in responses are meticulously tagged with UTM parameters for analytics tracking. Provide regular reports on engagement metrics and flagged issues (we have Meltwater and Metricool to assist you). Collect user feedback from social interactions to identify trends or areas for improvement. Share insights with marketing and product teams to inform strategy. 3. Collaboration with Product Team: Create detailed tickets in Jira for issues requiring escalation to the product department. Liaise with product teams to resolve user issues effectively and follow up on resolutions. 4. Crisis Management: Monitor for potential social media crises and escalate urgent matters promptly. Requirements Experience using Jira or similar ticketing systems is a plus. Ability to multitask and prioritize in a fast-paced environment. Customer service experience or prior moderation experience preferred. What we can offer you Compensation in USD. Fully remote and part-time collaboration (about 20 hours per week). Join a diverse, global team with experience across tech, ed-tech, and various industries. We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration. #J-18808-Ljbffr