Job Category: Pre Sales Job Description: Experience: 5+ years Language: Fluency in Spanish and English is required - Portuguese is a differential Job Description: Oracle is making huge global investments to deliver the most open, secure, reliable and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle's deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers - we are the only company on the planet that is delivering the most compelling services at every layer of the cloud. Inside Oracle - we are fast-growing; fast moving engineering and product group focused on delivering Oracle's next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive and compliant services to their customers. The Oracle Cloud organization is looking for a Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, the need is also have customer centric, behavior like owner and always putting the customer at the center. Skills: Being an enabler for the customer, supporting, leading and coordinating technical troubleshoot and analysis in conjunction with Oracle internal structures and other customer support teams. Extensive experience in migrating applications to the Cloud, Experience in troubleshooting of the following: Compute / Storage / Networking / Firewall / VMware / Security / Middleware / Kubernetes & Containers / Applications Development / DevOps / Terraform & Ansible. Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations. Experience in complex and critical Projects Migrations from On Prem to Cloud Experience in a 24x7 operational services or support environment Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable Must have customer service aptitude and maintain customer focus Strong technical acumen, communication and interpersonal skills. Strong Communication, Presentation, and speaking skills. Strong Data Center, Infrastructure, and IT Operations Exposure English is required - Portuguese is a differential (written and spoken) Easy communication not only technically but also at executive level Main Activities: Be a Technical Advisor for the customers Driving customers through the Oracle Cloud Best Practices Help customers in identify technical improvements Help customer adoption new Oracle Technologies Customer Centric, behavior like owner Support customer in troubleshoot (different scenarios) Support in communication with Oracle Support Team Lead critical Situations Communication: Tech and Executive Level Meetings and Cadence with clients Must have customer service aptitude and maintain customer focus Strong technical acumen, communication and interpersonal skills Strong Communication, Presentation, and speaking skills Strong Data Center, Infrastructure, and IT Operations Exposure Fluency in English is required - Portuguese is a differential (written and spoken) Strong Team Work Career Level - IC3 Responsibilities: al acumen. About Us: As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.