2 days ago Be among the first 25 applicants EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are looking for a highly skilled Senior Endpoint Operations Technician to oversee and manage our physical and virtual endpoint environments, including Azure Virtual Desktop (AVD) and Microsoft Intune. In this role, you will act as a key escalation point for end-user support requests while collaborating with cross-functional teams such as Security, Compliance, and Desktop Engineering. Your ability to ensure seamless operation, maintain high-quality documentation, and enhance user productivity will be critical to success. Responsibilities Support and manage physical and virtual Windows environments, including Azure Virtual Desktop (AVD) Maintain and modify desktop images using SCCM and manage SCCM task sequences Partner with Engineering teams to develop and implement effective solutions Provide level 2 and level 3 escalation support, performing root cause and preventative analysis for recurring issues Administrate and troubleshoot Microsoft Auto Pilot deployments and Windows Device Management via Intune Manage patch deployment processes for Microsoft and third-party applications Develop automated solutions for software package deployment, application updates, and workstation imaging Operate and support Endpoint Security Protection software and align endpoint operations strategies with compliance standards Monitor desktop performance and address security alerts using tools like CyberArk Expand and maintain the knowledge base with technical documentation, SOPs, and user-facing runbooks Package, test, and deploy new applications and configurations as needed Manage lifecycle operations for global desktop and laptop hardware standards Requirements Minimum of 3 years of hands-on experience with Azure Virtual Desktop (AVD), FsLogix, and Active Directory Proficiency in SCCM administration, patch management, workstation imaging, and automation Expertise in Endpoint Operations support and troubleshooting, including Windows 10/11 and Group Policy management Competency using PowerShell, InstallShield, and scripting for software package creation and deployment Background in ITIL framework with skills in root cause analysis and preventative solutions Experience managing VDI environments and global endpoint operations, with a focus on security protection and compliance Familiarity with Microsoft Intune configuration, device policies, and deployments Nice to have Skills in managing PXE environments or 1E products Understanding of SQL, VBScript, and advanced PowerShell scripting Familiarity with CyberArk for endpoint security and alert monitoring We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development, Information Technology, and Engineering Industries Software Development, IT Services and IT Consulting, and Insurance Referrals increase your chances of interviewing at EPAM Systems by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr