Job Title: Healthcare Support Specialist The role of a Healthcare Support Specialist is multifaceted and requires the ability to provide administrative support to healthcare professionals and patients. Responsibilities: - Accurately document new patient and referral intake information - Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers - Input patient information, medical records (CPT, ICD-10, HCPCS), and billing dates into EMR/EHR systems - Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries and concerns - Respond to incoming patient inquiries, providing accurate information and directing them to the appropriate healthcare professional - Collaborate in analyzing healthcare data, preparing reports, and maintaining records - Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality - Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician Requirements: - Bachelor's degree in a medical field or a related industry - At least 1-year experience as a Medical Virtual Assistant - Excellent English communication skills, both written and verbal - Solid understanding of medical terminologies and practices - Proficient in EHR/EMR systems and able to troubleshoot common technical issues - Understanding of healthcare privacy regulations - Strong interpersonal skills - Solid organizational and time management skills with keen attention to details - Tech-savvy and familiar with current technologies, such as desktop sharing, cloud services, and VoIP Benefits: - Performance Incentives - Job Security and Stability - Paid Training - Inclusive Culture - Upskilling Opportunities - 100% Work-From-Home - Exceptionally Supportive Team - Opportunities for Career Growth - Fun Work Environment - Holiday and Overtime Pay Working Conditions: US work hours (20-40 hours per week) This is a remote job based in Bogotá, Colombia