Job Title Collections Manager Americas Job Title: Collections Manager Americas Position type: Permanent Location: Bogota About Your Business Area/Department: Amadeus is expanding its Financial Team in Bogota to support global customers. This growth aligns with our commitment to the region and our operational model for seamless support across time zones. Whether you are an experienced finance professional or new talent, this is your chance to join a collaborative and inclusive team shaping the future of travel technology. Summary of the role: The position of Collections Manager, Americas involves overseeing and directing the Americas Collections Operations team to ensure timely and efficient recovery of outstanding debts while maintaining positive client and internal stakeholder relationships. The manager will lead a team of collectors, develop strategies, and analyze data to optimize collections performance, meet target KPIs, and comply with relevant SLAs. This role requires strong collections knowledge and experience, a strategic mindset, team-building skills, and the ability to attract and develop talent to achieve organizational goals. In this role you will: Ensure timeliness of cash collections, achieve KPI and SLA targets through working with collectors on their portfolios, escalate issues, mentor collectors to improve performance, and identify opportunities for improvements in processes, people, and systems. Lead investigations and negotiations with customers or sales to resolve issues and concerns escalated by collections and sales teams. Process bad debt reporting, write-offs, and adjustments. Review and approve refund pay-outs to clients. Review and monitor cases/tickets logged or escalated to ensure timely resolution of issues. Identify and initiate demand management processes for improvement opportunities that may arise. About the ideal candidate: Bachelor’s Degree (Accounting or Finance related background preferred) or relevant work experience. Minimum 5 years of experience in a Collections Manager role in a fast-paced international or service center environment. Hospitality industry experience is a plus. Proficiency in MS Office: Outlook, Excel, Word; SAP 4Hana, Zuora Billing, and Salesforce (a plus). Fluent in English (C2 level) is required. Well-organized with excellent problem-solving skills, analytical abilities, and attention to detail. Ability to attract and develop talent. Build effective teams. Strong stakeholder management skills. What we can offer you: Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. Work from anywhere: onsite, hybrid or fully remote. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.