Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.Title and SummarySpecialist, HR ServicesPlease note: As Mastercard is a global company, we sometimes have team members from outside the listed location reviewing submitted applications.Please attach a copy of your resume in English to expedite the screening process.Overview:Professionally, efficiently, and accurately respond to HR inquiries across various functional areas. Responses must be timely and demonstrate a high level of customer service in accordance with established Service Level Agreements (SLAs). Topics include resourcing and recruitment, visa issuance and renewal, employee relations, rewards, internal transfers/mobility, performance management, recognition, payroll, benefits, and terminations.Escalate complex cases to Tier 2 or subject matter experts with proper documentation, and follow through until resolved.Role:Resolve complex HR inquiries and collaborate with HRIS team for preventive solutions.Complete special projects as needed.Interact with internal teams to gather information and manage work to completion.Support transaction processing for organizational changes, international assignments, etc.Train new HR Tier 1 staff and support team members.Provide technical support through research and analysis.Ensure audit compliance and manage confidential data per HIPAA and Mastercard policies.Identify and implement process improvements.Develop knowledge base and user documentation.Partner with HR teams across regions for effective support.Maintain excellent relationships and ensure customer satisfaction.All About You:Fluent in English (verbal and written).Experience managing multiple tasks in a related field.Strong problem-solving skills.Broad HR knowledge and customer service focus.High accuracy and attention to detail.Ability to work in a dynamic, high-volume environment.Team-oriented, professional, and self-supervised.Excellent communication and MS Office skills; Workday experience is a plus.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks carry inherent risks. Employees are responsible for:Adhering to security policies.Maintaining confidentiality and integrity of information.Reporting security violations.Completing mandatory security trainings. #J-18808-Ljbffr