We are seeking a passionate and experienced **Senior UX Researcher** to join our Superapp team. You’ll play a critical role in shaping the product experience by owning and driving the end-to-end research process. This is an exciting opportunity to influence the direction of a fast-growing, user-centric product with a complex, evolving ecosystem. **Responsibilities**: - Own the entire UX research process for Superapp, from planning and participant recruitment to execution, synthesis, and communication of insights - Define and drive research strategies that inform product vision, roadmap, and design decisions - Conduct a wide range of research studies, generative, evaluative, and tracking, using both qualitative and quantitative methods - Partner closely with product managers, designers, analysts, and engineers to embed user insights into product decisions - Translate complex user behaviors into clear, actionable insights to improve the user experience - Build and maintain a scalable research infrastructure, including documentation, knowledge bases, and research repositories - Foster a user-centered culture across the Superapp team and broader organization - Collaborate with fellow researchers to uphold methodological rigor and share best practices **Qualifications**: - 4+ years of experience in UX research, ideally within tech, digital platforms, or complex systems - Deep expertise in qualitative methods (e.g., interviews, diary studies, usability testing, JTBD) and solid experience with quantitative approaches (e.g., surveys, A/B testing, statistical analysis) - Proven track record of independently managing and executing full research cycles - Ability to influence product strategy and design with compelling insights and recommendations - Strong communication, storytelling, and presentation skills - Comfortable working in fast-paced, cross-functional teams and navigating ambiguity - Experience conducting international research is a plus - Fluent in both Spanish and English (written and spoken)