LATAM Human Resources Service Delivery Sr. Manager LATAM Human Resources Service Delivery Sr. Manager Get AI-powered advice on this job and more exclusive features. The Sr Manager, HR Shared Services - LATAM is responsible for leading and managing the HR Shared Services function across the LATAM countries. This role manages a team of individuals who provide centralized HR operations support and services across the employee lifecycle-from onboarding, offboarding and everything in between. This position will ensure excellence in HR Service Delivery, compliance and process optimization and serve as a key partner for the broader HR Shared Service Organization. Key Responsibilities : Drive execution of the LATAM HR Shared Services model aligned with global standards and local requirements. Lead service delivery for HR transactions across the employee lifecycle; recruiting support, onboarding, job changes, terminations, leave management and position management, ensuring timely and accurate transactions. Ensure all services are delivered in accordance with defined service level agreements (SLA’s), with a focus on efficiency, compliance, and employee experience. Develop, monitor, and continuously improve standard operations procedures (SOPs), workflows, and knowledge/documentation in partnership with the HR Shared Services Operational Excellence Manager Manage shared services support including, but not limited to, interview scheduling, background check coordination/adjudication and systematic applicant tracking system candidate/end-user support. Ensure seamless and compliant onboarding and offboarding experiences. Provide data, documentation, and administrative assistance with HR Centers of Excellence. Maintain compliance with data privacy regulations and audit requirements. Ensure sensitive information is managed with confidentiality and in compliance with legal and company standards. Champion a client-service-oriented mindset across the HRSS team, serve as an escalation point for issues. Deliver responsive client experience that reflects LATAM business customs and expectations, balancing global consistency with local relevance. Act as a trusted partner to HR Business Partners, COEs, business leaders and functional teams across the region. Drive feedback loops and satisfaction surveys to monitor and enhance experience. Lead and develop a high-performing regional HRSS team, including setting goals, coaching, performance management, and professional development. Foster a culture of continuous improvement, inclusion, collaboration, and accountability. Partner with Global HRSS to implement system enhancements, workflow improvements, and digital tools. Support change management efforts and communication strategies for new processes or system impacting the region. Experience: Experience leading HR service delivery in multi-country LATAM region. Proficiency with HR technology platforms (SAP, HCM & SuccessFactors) and service management tools (SalesForce). Demonstrated ability to manager cross functional relationships, complex workflows, and regulatory compliance in HR operations. Skills : Ability to manager HR communications and documentation in multiple languages with cultural sensitivity. Strong leadership and team-building capabilities Advances problem-solving, analytical, and organizational skills. Excellent communication and interpersonal abilities Customer-focused with passion for service excellence Comfortable working in a fast-paced, matrixed, and multicultural environment. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Human Resources and Information Technology Industries Consumer Services Referrals increase your chances of interviewing at Confidential by 2x Sign in to set job alerts for “Human Resources Services Manager” roles. Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago HR Business Partner - Latin America & Caribbean Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Human Resources Shared Services Director Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Senior People Experience Partner - Remote Work | REF#282024 Bogota, D.C., Capital District, Colombia 3 months ago Human Resources Lead Specialist - Head HR Business Partner, Regions Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 22 hours ago Bogota, D.C., Capital District, Colombia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr